2018 Pinnacle Customer Experience Award

2018 Pinnacle Customer Experience Award

Balfour Senior Living is proud to announce that two of its communities were recognized as leaders in customer experience for post-acute health care.

Balfour Cherrywood Village

This is a Memory Care community that was recognized for excellence in the following categories:

• Activities
• Dignity and Respect
• Overall Satisfaction
• Quality of Food
• Safety and Security
• Variety of Food/Menu Choices

Balfour Retirement Community

This community is an Assisted Living and Skilled Nursing community that was recognized for excellence in the following categories:

• Cleanliness
• Communication from Facility
• Dignity and Respect
• Individual Needs
• Laundry Service
• Nursing Care
• Overall Customer Experience
• Overall Satisfaction
• Quality of Food
• Recommend to Others
• Response to Problems
• Safety and Security

For more information about Pinnacle Quality Insight Customer Experience Awards, visit: https://pinnacleqi.com/awards/about