2017 Pinnacle Customer Experience Award

2017 Pinnacle Customer Experience Award

Balfour Senior Living is proud to announce that two of its communities were recognized as leaders in customer experience for post-acute health care.

Balfour Cherrywood Village

This is a Memory Care community that was recognized for excellence in the following categories:

• Cleanliness

Balfour Retirement Community

This community is an Assisted Living and Skilled Nursing community that was recognized for excellence in the following categories:

• Communication from Facility
• Dignity and Respect
• Individual Needs
• Nursing Care
• Overall Customer Experience
• Overall Satisfaction
• Recommend to Others
• Response to Problems

Balfour Riverfront Park

This is an Independent Living, Assisted Living, and  Memory Care community that was recognized for excellence in the following categories:

• Cleanlieness
• Dignity and Respect
• Quality of Food
• Recommend to Others
• Variety of Food/Menu Choices

For more information about Pinnacle Quality Insight Customer Experience Awards, visit: https://pinnacleqi.com/awards/about