2018 Pinnacle Customer Experience Award

Balfour Senior Living is proud to announce that two of its communities were recognized as leaders in customer experience for post-acute health care.

 

Balfour Cherrywood Village

 

This is a Memory Care community that was recognized for excellence in the following categories:

  • Activities
  • Dignity and Respect
  • Overall Satisfaction
  • Quality of Food
  • Safety and Security
  • Variety of Food/Menu Choices

 

Balfour Retirement Community

This community is an Assisted Living and Skilled Nursing community that was recognized for excellence in the following categories:

  • Cleanliness
  • Communication from Facility
  • Dignity and Respect
  • Individual Needs
  • Laundry Service
  • Nursing Care
  • Overall Customer Experience
  • Overall Satisfaction
  • Quality of Food
  • Recommend to Others
  • Response to Problems
  • Safety and Security

 

For more information about Pinnacle Quality Insight Customer Experience Awards, visit: https://pinnacleqi.com/awards/about

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